Action Buttons for Held Orders
Action Buttons that are available for Held Orders are displayed above and below the Receipt Viewer in the Open Orders tab of the Orders section in the Vital Select app. The availability of the Actions Buttons that appear are specific to each user depended on the permissions have been set for that user at a particular location.
Receipt Viewer buttons
Combine
The Combine Orders Button on your Vital Select app allows you to combine multiple Orders together into one single Order. This can be useful if customers place Orders separately, but want to pay for all of the Orders on a single Check. When orders are Combined, the first order you select will become the new Order Number fot those combined Orders. Currently, discounts will be removed from any order that have them applied when the orders are combined together. If you want to re-add the Discounts to the new Order, you will need to open the Order and on the Current Tab, press the Discounts Button located above the Receipt Viewer. To learn more about Combining Orders click here.
Split
The Split Order Button allows you to split an order by Items, only if the order contains one or more items. This means you can take individual Items from one order and create a separate order for those Items. Once an order has be split, you can then choose to place these orders back on Hold or you may choose to start the Checkout process. . To learn more about Splitting Orders click here.
Print Check
The Print Check Button prints a check at a preconfigured Station Printer. A check contains the same information as a receipt, except that a check excludes tender information. Checks are typically used by restaurants to provide the customer with information about what they owe before the customer provides their payment method.
Send to Station
The Sent to Station Button sends an Order to a preconfigured station, if the Order includes at least one Item that is required to be sent to a Station. When an Order is sent to a Station, the Station Printer will print out a version of the Order that only contains the preconfigured Items. If you have set up and configured an Expeditor Station, the Order that is sent to be printed at the Expeditor Station will include all of the Items in the Order. This is intended to assist the Expeditor in ensuring that an Order has been properly prepared and is fully complete.
Open Order
The Open Order Button enables you to open an Order that has been placed on hold. When an Order is opened, the app navigates to the Current Order Screen where you can take any of the actions available through the Current Order Screen (e.g. Add Items, Add Discounts, Edit Order Info, etc.). After you finish modifying the Order you can continue by moving on to the Checkout Process, placing the Order on hold again, or canceling the Order altogether.
Checkout
The Checkout Button begins the Checkout Process for the selected Held Order. When you press the Checkout Button, the app navigates to the Payment Method Screen. If you do not wish to complete the Checkout Process, you can press the Back Button in the top left corner to return to the Current Order Screen. From the Current Order Screen you will be able to place the Order on hold again if you wish to do so. To learn more about the Checkout process click here.