How to enable Cash Refund for any Non-Cash Tender
The Refund with Cash option allows merchants to issue cash refunds on transactions that were paid for with non-cash tenders or when an electronic tender refund fails, such as credit cards. When the payment option is enabled, the merchant can give a cash refund on any tender, at any time. When the payment option is disabled, by default, the merchant can only give a cash refund in the event of an electronic tender failure. Cash Refunds will not be available on voided transactions.
To enable the Cash Refund on any transaction begin by navigating to the Business Options panel located on the Store Operations page, which is listed under the Store Operations tab on the Navigation Menu.
Then, select the checkbox next to the "Enable cash refunds for any transactions" option. When finished, select the Save button at the bottom right side of the panel.
Note:
The Cash tender must be enabled on the Tenders page in order for the "Enable cash refunds for any transactions" option to become available on the Business Options panel.
Step by Step Summary
- Navigating to the Business Options panel located on the Store Operations page
- select the checkbox next to the "Enable cash refunds for any transactions" option
- Select the Save button when finished